Return & Refund Policy

At Every Arcade, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds may be accepted.

Return Eligibility

Customers may request a return within 14 days of receiving an eligible item. To qualify for a return:

  • The item must be unused and in its original condition
  • The product must include original packaging, accessories, manuals, and components
  • Proof of purchase or order confirmation must be provided

Certain products may not be eligible for return due to their size, customization, or special-order nature.

Non-Returnable Items

The following items may not be eligible for return or refund:

  • Customized or made-to-order products
  • Digital products or downloadable content
  • Clearance or final sale items
  • Products damaged due to misuse, improper installation, or unauthorized modifications

Return Process

To initiate a return request, customers must contact our support team with their order details and reason for return. Approved returns will receive instructions regarding packaging and return shipment procedures.

Items returned without prior authorization may not be accepted.

Refunds

Once the returned product has been received and inspected, eligible refunds will be processed to the original payment method. Refund processing times may vary depending on the payment provider or financial institution.

Shipping fees, handling charges, and any non-refundable service costs may be excluded from the refund amount unless the return is due to an error on our part.

Exchanges

Eligible products may be exchanged for the same item or a comparable product depending on inventory availability. Exchange requests are subject to approval.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact Every Arcade within 48 hours of delivery. We may request supporting photos or documentation to assist with resolution.

Return Shipping Responsibility

Unless otherwise specified, customers are responsible for return shipping costs. We recommend using a trackable shipping service when returning products.

Policy Updates

Every Arcade reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Updated policies will be published on our website.

Contact Us

For assistance regarding returns, refunds, or exchanges, please visit Every Arcade and contact our customer support team.